Payment & Delivery Policy

Payment and pricing

Tranquilitybiz.com determined to provide the most accurate pricing information for our users, however, errors may still occur, such as cases when the price changed or the price/picture of the product is not displayed correctly on the site. In a case whereby the product is mispriced, we may, at our own discretion, either contact you for notification in such order or cancel your order and notify you of such cancellation. We have the authority to refuse or cancel any orders whether or not the order has been confirmed and your credit/debit card charged. In an event where we cannot provide the services, we will inform you of this as soon as possible, and a full refund will be given where you have already paid for the product.

Delivery

The site is only for delivery of products to the customer within Nigeria. Any livestock shall be delivered at the right time. We are making effort to be delivering other goods in right time likewise livestock, however, delays are occasionally inevitable due to unforeseen factors. We shall be under liability for any delay or failure to deliver the products within the estimated timescales where they did not occur due to our fault or negligence.

You agree not to hold the seller liable for any delay or failure to deliver items or otherwise perform any obligation as specified in these Terms of Service of sale if the same is a circumstance beyond our reasonable control.

Refund policy

Refund process begins after we have completed evaluating your returned item. All the process must be on business days, business days are from Monday to Friday, public Holidays are excluded.

You can make the request of returning by emailing or calling us.

Note: your item will be redelivered to you if the reason for returning an item cannot be validated.

Pay on delivery

A customer can decide to make payment on delivery, buy selecting the pay on delivery option when ordering for a product. By selecting the pay on delivery option, such customer is responsible for delivered product and must pay immediately the goods is delivered. For any other reasons considered by the company (Tranquility biz) the customer will pay fully for the cost of delivery if payment for goods is cancelled.

 

Also Read:

Terms of services
Sales & order policy
Affiliate & Farm Partner